– The artwork is hidden in the mug. When you pour hot water of 60℃ or above into the mug, the hidden picture will appear. The hotter the water is, the quicker the picture shows. When the water becomes cold, the picture will hide again.
- Please be aware that the artwork cannot be 100% hidden in the mug. Black mug can hide 80-90%. If you look at the mug carefully, you can see the profile.
– Product colour may slightly vary due to photographic lighting sources or your monitor settings.
Exquisite fashion, standard capacity(11 Oz), easy-grip with handle, suitable for hot and cold drinks. Can be used for home and office.
1. Pattern: Ah the Element of Surprise(printed on both sides)
2. Material:100% pure white ceramic with money back guarantee.
4. Care: For safety, hand wash only and don't put into microwave or heater.
5. Occasion: Great gift for coffee addicts and friends who will appreciate for years.
6. Packing: The mug is packed perfectly with bubble box and bubble bag.
7. Guarantee: We are responsible for the damage and lost during the shipping, If unfortunately , it happened. Please contact us first before leaving comments.
we would like to resend you a new one or give you full refund …. Guaranteed.
Buy with confidence!!!
1. We accept MasterCard, VISA, WebMoney, TT,West Union, Qiwi wallet and Boleto.
1. Items will be sent out your order within 48 hours once your payment is completed.
2. For items destined for the US, we use E-packet which usually takes about 7-20 days.
3. For items destined for the rest of the world, we use China Post Airmail which usually takes 20-60 days to the worldwide.
It is possible to pay more for a faster shipping service. Please contact us for more details.
1. All items will be shipped with tracking numbers.
2. The tracking number(s) for your item(s) will be updated when available.
100% Buyer Satisfaction
If you get any defective case which does not meet your satisfaction, please do not hesitate to contact us before leaving Neutral/Negative comments. We will reply you at our first time and give you a satisfactory solution.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.